Shipping policy
All orders ship from Taiwan via Chunghwa Post. Tea is carefully packed to ensure it arrives safely during international transit.
For customers in the United States, parcels are limited to 1.5 kg per shipment.
Processing Time
Orders are typically processed within 1–3 business days.
Weekends and holidays are not included.
Delivery Time
International delivery usually takes 10–14 business days, though delivery times may vary depending on destination and local postal conditions.
Shipping Cost
Shipping cost is calculated at checkout based on the total weight of your order and destination.
Orders over $500 USD qualify for free international shipping.
This will be automatically applied at checkout when the order total reaches $500 USD.
United States Orders
Due to current international shipping conditions between Taiwan and the United States, orders are limited to 1.5 kg, including packaging.
If an error appears at checkout showing “shipping not available,” it means your order exceeds the 1.5 kg shipping limit.
Tracking
All orders include tracking.
You will receive a tracking number by email once your order has shipped.
Customs & Import Taxes
Customers are responsible for any customs duties, import taxes, or local fees required by their country.